Can I return the product if it doesn't meet my expectations?
Yes, subject to our Refund Policy.
For eligible products, voluntary return requests must generally be submitted within 14 calendar days of delivery.
Products must meet our return conditions regarding use, condition, packaging, and accessories.
Can I return a product after opening the package?
Yes, provided the product remains in acceptable condition and meets the requirements of our Refund Policy.
Products showing significant signs of use, damage, wear, or misuse may not be eligible for return.
For wearable products, we may inspect returned products to ensure they meet our hygiene and condition requirements.
What if the product doesn't fit me?
Please check our sizing guide carefully before ordering if applicable.
If the product does not fit as expected, contact us as soon as possible.
Eligible size-related returns or exchanges are subject to our Refund Policy, and return shipping may be the customer's responsibility.
What if my product arrives damaged?
Please contact us as soon as possible and provide photographs of:
- The outer packaging
- The shipping label
- The damaged product
We will assess the situation and arrange an appropriate solution.
What if I receive the wrong product?
Please contact us with your order number and photographs of the product you received.
If the error is confirmed to be on our side, we will arrange the appropriate replacement or return.
How long does a refund take?
Once we receive and inspect the returned product, refunds are generally processed within 7–10 business days.
After the refund is issued, the time required for the funds to appear in your account may vary depending on your payment provider or bank.