Where do you ship?
MecLayer ships to selected international destinations.
Please check the shipping policy for available shipping destinations.
How long does shipping take?
Shipping times vary depending on destination, carrier, customs processing, and local delivery conditions.
Please check the shipping policy for estimated delivery times.
Do you offer express shipping?
We currently offer standard shipping only.
Can I choose a specific delivery date?
At this time, we generally cannot guarantee a specific delivery date.
Once your order has shipped, you may use the tracking information to follow the package and coordinate with the local carrier when available.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number to follow the shipment through the carrier's tracking system.
I didn't receive my shipping confirmation email. What should I do?
Please check your spam, junk, and promotional folders first.
If you still cannot find the email, contact us with your order number, and we can help you retrieve your shipping information.
My package is delayed. What should I do?
Shipping delays may occur because of weather, customs clearance, carrier capacity, public holidays, or other circumstances beyond our control.
Please check the latest tracking information first.
If the tracking information has not been updated for an extended period or the shipment appears to be lost, please contact us.
My package arrived with visible damage. What should I do?
If the package is severely damaged, please photograph the package before opening it and contact us as soon as possible.
If the carrier allows inspection or refusal of delivery, follow the carrier's procedures.
If you have already accepted the package, keep the packaging and take clear photographs of the damage before contacting us.