Refund policy

Refund Policy

Last Updated: September 5, 2026

We want you to be satisfied with your MecLayer purchase.

This Policy applies in addition to, and does not limit, any mandatory consumer rights available to you under the laws of your jurisdiction.

1. 30-DAY RETURNS

Unless otherwise required by applicable law, you may request a return within 30 days of delivery.

To be eligible for a return, the product must:

· Be clean and in reasonable condition;

· Not show excessive wear or signs of misuse;

· Include the original packaging where reasonably possible;

· Include applicable accessories and components; and

· Be accompanied by your order information or other reasonable proof of purchase.

Products that have been significantly used, damaged, modified, altered, or otherwise handled beyond what is reasonably necessary to evaluate the product may not qualify for our 30-day return policy.

2. HOW TO REQUEST A RETURN

To request a return, please contact our customer service team before sending the product back.

Please provide:

· Your order number;

· The product you wish to return;

· The reason for the return; and

· Any photographs or other information reasonably requested by our customer service team.

We will provide return instructions after reviewing your request.

Please do not send products to an address that has not been provided or confirmed by our customer service team.

3. RETURN SHIPPING COSTS

Unless otherwise stated at the time of purchase, return shipping costs for returns made under our 30-day return policy are the customer’s responsibility.

If the return is due to a product defect under warranty, incorrect product, shipping damage, or another issue for which MecLayer is responsible, we will provide an appropriate remedy and may cover reasonable return shipping costs where applicable.

Nothing in this section limits any mandatory rights you may have under applicable law.

4. REFUNDS

After we receive and inspect the returned product, we will determine whether it qualifies for a refund under this Policy.

Approved refunds will be issued to the original payment method used for the purchase.

Unless otherwise required by applicable law, we will process an approved refund within 5–10 business days after the returned product has been received and the return has been approved.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

5. ORIGINAL SHIPPING COSTS

For a voluntary return under our 30-day return policy, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.

Where a refund is required by applicable consumer law, the amount refunded will be determined in accordance with that law.

6. NON-RETURNABLE PRODUCTS

The following may not qualify for our 30-day return policy:

· Products that have been modified or altered;

· Products damaged through misuse or improper use;

· Products showing excessive wear beyond reasonable inspection or fitting;

· Products damaged through improper washing, drying, cleaning, storage, or maintenance;

· Products damaged by accidents or external causes;

· Products missing essential components or accessories; or

· Products returned after the applicable 30-day period.

This section does not exclude any mandatory statutory rights relating to defective, unsafe, misdescribed, or otherwise non-conforming products.

7. DAMAGED OR INCORRECT ORDERS

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and photographs or other information that may help us assess the issue.

Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, or another appropriate remedy.

8. DEFECTIVE PRODUCTS

A product that develops a manufacturing defect is not treated as an ordinary change-of-mind return.

If you believe your product has a manufacturing or material defect, please contact us so that we can evaluate the issue under our Warranty Policy and applicable consumer law.

Our warranty rights and statutory consumer rights are separate from our 30-day return policy.

9. STATUTORY CONSUMER RIGHTS

Our 30-day return policy is a voluntary benefit and does not replace or restrict mandatory consumer rights.

Depending on where you live, you may have additional rights concerning withdrawal, defective products, conformity, refunds, repairs, replacements, or other remedies.

Where applicable law provides rights or remedies that differ from this Policy, those rights and remedies will continue to apply.